Contact Us
Contact Us
Headquarters: 88262, Building 11, 11 Jiaogui First Alley, Jinniu District, Chengdu, China
We Treasure Every Connection
At vlcsxgoldyswin.com, we believe that every piece of jewelry tells a story — and we are honored to be part of yours. Whether you have a question about a specific design, need guidance on selecting the perfect gemstone, or require assistance with an existing order, our dedicated team is here to offer you a warm, knowledgeable, and personalized experience.
Our customer care specialists are passionate about fine jewelry and receive continuous training to address a wide range of inquiries — from metal and stone details to sizing, care, and custom requests. We strive to respond to all messages within 1–2 business days, ensuring that your questions are handled with the attention they deserve.
Send a Message
Please use the form below to share your inquiry with us. All fields marked with * are required.
Reach Us Directly
- Customer Support Email:
support@vlcsxgoldyswin.com
For all general inquiries and assistance - Warehouse Address:
456 Oak Avenue, Suite 200,
Los Angeles, CA 90001, United States
Our Response Commitments
- General & Pre‑sales Questions: 1–2 business days
- Order & Post‑purchase Support: 1–2 business days
- Return & Refund Requests: Priority handling within 1–2 business days
- Urgent Matters: Acknowledgment within 24 hours (business days)
Business days: Monday–Friday, excluding US federal holidays.
Help Us Assist You Faster
- Order number (if available)
- Clear description of the issue or question
- Photos or screenshots (when relevant)
- Your preferred contact method
Self‑Service Resources
Explore our policies and guides for instant answers: